Our Commitment to You:
Acer Cyber Security Inc. (“ACSI”, “our” or “we”), respect the privacy of our customers. This Privacy Policy governs your access of our service, regardless of how you access it. This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal information, and the choices available regarding the collection and use of your personal information when we provide our cybersecurity services. By using our service and by giving your express consent (where required), you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.
What We Collect and How We Collect It:
We collect personal identifiable information such as your e-mail address, name, mailing address, telephone number when you use our service. Providing such information to us allow you to receive relevant information and notification during the period that you accept our service.
We do not require you to provide sensitive personal information (such as information about your health, political or religious beliefs, criminal offences alleged or committed, or sexual orientation), and request that you do not provide us with such information. Any such information you do provide voluntarily to us will be used only in accordance with this Privacy Policy.
What We Do with Personal Information:
The personal information you provide may be used to support your customer relationship with ACSI. We do not collect or use the personal information which you submit for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance or without obtaining your express consent.
We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise ACSI’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.
ACSI will not share your personal information with any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with ACSI's agents or contractors for the purpose of providing services, processing transactions or performing statistical analysis for an ACSI company. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested service or transaction.
Your information may also be disclosed to third parties where we are legally required or entitled to do so, e.g., in response to a request from a government or regulatory authority or in connection with potential legal proceedings. ACSI is not responsible for the actions of any government or regulatory authority with respect to your information or data.
If we merge with, or any part of the ACSI group is acquired by, another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.
For the services we provide such as "SOC anti-hack monitoring", "SOC anti-virus monitoring" and "email alertness test", our company, as a PII (personally identifiable information) processor according to international regulations, will bear due responsibilities with obligations.
The personal information provided by you will be retained for the period in accordance with contracts, laws and our information security policies.
Children's Guidelines:
ACSI will NOT knowingly collect contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems.
Users from Taiwan:
If you are a user from Taiwan, we hereby draw your attention to the following in accordance with the relevant law and regulations of Taiwan:
・We will maintain and, when necessary, use your personal data from the time when you provide it to us through any means until you request us to delete it. The geographical scope of our use of your personal data is limited to Taiwan, the jurisdiction in which you locate.
・You may exercise the following rights with respect to your personal data pursuant to the Personal Data Protection Law:

  1. any inquiry and request for a review of the personal information (fees apply depending on each individual case);
  2. any request to make duplications of the personal information (fees apply depending on each individual case);
  3. any request to supplement or correct the personal information;
  4. any request to discontinue collection, processing or use of personal information; and
  5. any request to delete the personal information.

・When you exercise the above rights, please note the following:

  1. You may inquire, review, make copies, supplement or correct your personal information that you store in ACSI or the servers used by ACSI via our service or our website.
  2. You may send email to our customer service (marketing@acercsi.com) to request to discontinue collection, processing or use of your personal information or to delete your account for using our service or this website.

・If the data which you provide contains the personal data of any third party, you confirm that such third party has knowledge of the rights under this Privacy Policy, and guarantee that you have obtained the consent of such third party and authorize us to use the personal data of such third party in accordance with this Privacy Policy.
・If you decline to provide, or request us to cease using, processing and using or request us to delete, your personal data, we will be unable to contact you for the relevant matters regarding our service, keep a record for future inquiry, provide you with the latest information of the our service or conduct customer review, and we may not continue our service and shall not be responsible for any losses arising therefrom.
・In the event that the personal data which you provide to us is insufficient to confirm the authenticity of your identity, or that it is the result of any false identity or identity theft or is unreal, we are entitled to terminate our service to you. We apologize for any inconvenience caused as a result thereof, if any.
Users from Outside of Taiwan:
If you are using our service or visiting our website from outside of Taiwan, please be aware that your personal information may be transferred to, stored or processed in servers operated by us or third parties entrusted by us outside Taiwan. But please be assured that we take steps to protect your privacy. By using our service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
Use and Disclosure of Anonymous Aggregated Information:
ACSI may also collect, aggregate and maintain anonymous information about our customers and online visitors to our website, such as visitors' hobbies, interests, purchasing habits and the like. This data can then be used to tailor our content and advertising to deliver a better experience for our visitors. In addition, Acer may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.
In order to ensure that you get the possible best service, this website deploys in your computer and utilizes our cookies. If you want to disable cookies used by our website, you can set the privacy level of your browser to “high” to reject the utilization of cookies but it may cause some functions of the website cannot be normally operated.
Security Measures:
We protect the personal information which you share with us. At ACSI, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, ACSI uses several security techniques, such as SET or industry-standard Secure Socket Layer (SSL) encryption for transmission of wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.
Linked Websites:
The notices contained in our service or our website are only applicable to our service and website. Other websites that are linked to/from our website may have different policies. ACSI does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. ACSI does not warrant or support any information or policies given on any website that is not controlled by ACSI.
How to Opt-Out of Our Use of Your Personal Information:
You may, at any time, opt-out of our use of your personal information by contacting ACSI. We will remove your personal information from our database(s) as soon as reasonably possible.
For any questions or comments regarding this Privacy Policy or website, please contact us at  marketing@acercsi.com.
Policy Governing Use; Changes to Privacy Policy:
The terms of this Privacy Policy will govern the use of any information collected while it is in place. ACSI reserves the right to change this Privacy Policy at any time and we therefore encourage you to check back on our website from time to time. Changes to this Privacy Policy are effective at the time when they are posted to our website. This Privacy Policy was last updated in March 2022.